Download this free interactive worksheet to find out how good your customer service really is.
Providing quality customer service is more than putting on a happy face. Now more than ever, customers expect prompt responses, multi-channel options, and 24/7 accessibility. Some businesses have mastered the day-to-day operations that are necessary to maintain the utmost quality of customer service, but others have not. For many businesses, there is simply not enough time to maintain these types of activities.
This excel worksheet will objectively score your business based on a point system and show how effective or ineffective your current practices are.