Which Answering Service is Right for You?

To help you make the right decision for your business, we've made an interactive checklist so that you can compare our service features to those of other companies. If you have any questions, feel free to give us a call or request a free quote.

 

 Features AnswerNow

Option 2

Option 3

Do you provide 24/7/365 service?

Yes

Do you have any safeguards in place to avoid interruption?

Yes

Does your service carry Errors and Omissions insurance?

Yes

Is there a dedicated Account Manager for each account?

Is there an additional charge?

Yes

No additional charge

Does your service provide 24 hour bilingual coverage?

Is there an additional charge?

Yes

No additional charge

Do you offer 24-hour Spanish interpretation services as well?

Yes

Are your bilingual employees certified for medical interpretation?

Yes

Does your service have a manager on duty 24 hours?

Yes
Is your service HIPAA compliant? Yes

Is your service PCI compliant?

Yes

Does your service offer appointment scheduling or appointment scheduling software?

Yes
Can your service interface with leading EMR, EHR or CRM softwares? Yes

Does your service offer automated appointment reminders?

Yes
Do you have multiple delivery options for these reminders? (email, text, call) Yes

Do you offer automated lab reports?

Yes

Does your service offer secure messaging applications that are compatible with Apple, Android and Blackberry?

Yes
 Can the doctor respond through secure messaging application? Yes
 Will your service take different information for admissions, consults, expirations, and patient calls and follow different contact protocols? Yes

Are all calls recorded?

Yes

Do operators receive formal classroom training?

Yes
 Does your service outsource any of your calls?  No outsourced calls

Does your service have home operators?

 No home operators

Will my callers be placed on hold to answer another call?

 Never placed on hold

Do your operators receive drug testing, background checks, prior to employment?

Yes

 

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